How can I track my package?
You can track your package using your order number and email address by visiting the Track My Order section on our website.
What are your product shipping times?
We do our best to process your order within 24 hours, but this timeframe may sometimes extend to 72 hours.
We will then ship your order within 1 to 3 days. Your order will be handed over to the carrier, and you will receive it within 5 to 10 business days.
Delivery times:
- 1 to 2 days for order preparation
- 1 to 2 days for shipping
- 6 to 10 days for delivery
Is shipping free?
This depends on several factors (promotions, periods, etc.). If shipping is free, we will indicate it on our website.
Do you ship worldwide?
Currently, we mainly ship within Europe. Please check the list of available countries during checkout.
Where do we ship your product from?
Our offices are located in France. Our international warehouse is located in China.
However, following our recent growth, we plan to launch our upcoming collections from a warehouse in France, which will allow us to deliver within France within 7 days.
I have not received all the items from my order. What should I do?
Our products are shipped separately depending on your order.
If your order contains items from two different warehouses, you will receive two separate deliveries. The remaining items will likely arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear that.
Simply contact us through the contact form on our website, by email, or via chat, and we will send you a similar replacement item as soon as possible.
What is the quality of your products?
Our products are carefully crafted by professionals.
We place great importance on the quality of our materials in order to create high-quality products.
What payment methods are available?
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments.
However, we do not accept checks, money orders, or bank transfers.
How can I return a product?
For any information request, please contact our support team:
For more information about returns, please consult our Return Policy.
Are return shipping costs covered?
All return shipping costs and other related fees are the responsibility of the customer.
Can I request a refund for my product?
You can submit a refund request through our support team:
Once the product has been shipped, any attempt to cancel an order or request a refund through your financial institution without first contacting us will be considered FRAUD, and you may be subject to a complaint from our company.