Refund Policy
Our policy is valid for 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Certain types of goods cannot be returned. For example, perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Certain health and personal care items
A receipt or proof of purchase is required to complete your return.
Please do not send your purchase back to the manufacturer.
Partial refunds (if applicable)
In certain situations, only partial refunds are granted:
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, audio tapes, or vinyl records that have been opened
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item.
We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.
Late or Missing Refunds (if applicable)
If you have not received your refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is reflected.
If you have completed all of these steps and you still have not received your refund, please contact us at:
Sale or Promotional Items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale or promotional items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged upon receipt.
If you need to exchange it for the same item, please email us at:
and return the item to the following address:
Please send us an email first so we can provide you with the return address.
Gifts
If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be sent to you by mail.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver and they will know that you returned the item.
Shipping
To return your product, you must send it to the following mailing address:
92 Avenue Jean Moulin, Carcassonne, Occitanie, 11000, France
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item worth more than £75 (British pounds), we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.